Privacy Policy

Last updated: September 18, 2026

This policy explains what personal information SolidNova Automotive (“SolidNova”, “we”, “us”) collects, how we use it, and the choices you have. It applies to our website (solidnovaauto.com), our online booking (book.solidnovaauto.com), our phone line, text messages, website chat, and our Instagram and Facebook messages. We follow British Columbia’s Personal Information Protection Act (PIPA).

1. Who we are

SolidNova Automotive is an auto detailing, window tint, paint protection and ceramic coating shop at 5482 Rhodes St, Vancouver, BC.

2. Information we collect

Contact details: your name, phone number and email address.
Vehicle details: year, make, model, and the services you are interested in, so we can quote accurately.
Booking details: appointment dates, drop-off and pickup times, deposits and job notes.
Messages and calls: what you write to us by text, website chat, Instagram or Facebook, and our phone calls with you. Calls may be recorded and transcribed.
Payment information: payments are processed by Square. We see the amount and status of a payment, but we never see or store your full card number.
Photos: before-and-after photos of your vehicle taken at our shop.
Website data: basic technical information such as your browser type and the pages you visit, collected through cookies. See section 9.

3. AI assistant

Our phone line, website chat and social media messages may be answered first by an automated AI assistant. It answers common questions, gives estimated quotes and books appointments. What you tell the assistant is saved to your customer record, just like a message to our staff. You can ask to speak with a person at any time.

4. How we use your information

To answer your questions, give you quotes, and book, confirm and remind you of appointments.
To take deposits and payments, and to send receipts and invoices.
To tell you when your vehicle is ready, and to follow up about the work we did.
To ask you for a review after your service.
To send occasional offers or reminders, but only if you have agreed to receive them (see section 5).
To keep business records the law requires, such as tax records.

5. Text messages (SMS)

If you give us your mobile number, for example when you book, call or message us, you agree that we may text you about your inquiry and appointment: booking confirmations, reminders, ready-for-pickup notices, invoices and review requests. We send promotional texts only with your express consent, as required by Canada’s Anti-Spam Legislation (CASL).

Message frequency varies. Message and data rates may apply.
Reply STOP at any time to stop receiving texts. Reply HELP for help.
We do not share or sell your mobile number or text-messaging consent to any third party or affiliate for their marketing or promotional purposes.

6. Who we share information with

We do not sell your personal information. We share it only with service providers who help us run the business, and only as much as they need:

our customer management and booking platform (HighLevel / LeadConnector), which also runs our phone line, texting, chat and AI assistant;
Square, for payments and invoices;
Google, for our calendar and for Google reviews;
telephone and text-message carriers, to deliver calls and texts.

We may also disclose information where the law requires it.

7. Where your information is stored

Some of our service providers store data on servers outside Canada, mainly in the United States. While it is stored there, authorities in that country may be able to access it under their laws.

8. How long we keep it

We keep customer records for as long as you are a customer, and afterwards for as long as we need them to handle warranty claims and to meet tax and other legal record-keeping requirements. Call recordings are kept only as long as we need them. When records are no longer needed, we delete or anonymize them.

9. Cookies

Our website uses cookies to make the site and chat work and to understand how visitors use the site. You can block or delete cookies in your browser settings, but some features, such as chat or booking, may not work properly.

10. How we protect it

We use password-protected accounts, give access only to people who need it, and use providers with industry-standard security. No system is perfectly secure, but we take reasonable steps to protect your information.

11. Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to messages or to other uses. If you withdraw consent, we may not be able to provide some services, such as appointment reminders. Contact us using the details below, and we will reply within 30 days. If you are not satisfied with our reply, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

13. Contact us

SolidNova Automotive
5482 Rhodes St, Vancouver, BC
Email: info@solidnovaauto.com
Phone: +1 672 558 0191