+1 672 558 0191 info@solidnovaauto.com

Terms of Service

Last updated: September 18, 2026

These terms apply to all services booked with or performed by SolidNova Automotive (“SolidNova”, “we”, “us”), whether you book online, by phone, by text, through website chat or social media, or in person. By booking with us or leaving your vehicle with us, you agree to these terms.

1. Quotes and pricing

  • Prices depend on your exact vehicle, such as the number and size of its windows and lights, and on its condition. Quotes given online, by phone, by text or by our AI assistant are estimates. We confirm the final price when we inspect your vehicle, before any work begins.
  • Prices are in Canadian dollars and do not include tax. GST (5%) and PST (7%) are added to your invoice; detailing services are charged GST only.
  • Promo codes are valid only under their stated conditions and cannot be combined unless stated otherwise.

2. Booking and deposits

  • Most bookings need a deposit of 30% of the estimated pre-tax price (minimum $50) to be confirmed. The deposit is credited to your final invoice.
  • Cancellations: deposits are non-refundable if you cancel.
  • Rescheduling: a rescheduled appointment requires a new deposit; both deposits are credited to your final invoice. Promo codes do not carry over to a rescheduled appointment.
  • No-shows: if you miss your appointment without notice, you lose your deposit.

3. Drop-off, timing and pickup

  • Most services are drop-off appointments. The completion time we give you is an estimate, not a guarantee. Timing can change depending on the job. We will contact you as soon as your vehicle is ready.
  • Some jobs need your vehicle to stay overnight. If yours does, we will confirm this with you before your appointment is final.
  • Please collect your vehicle promptly once we tell you it is ready.

4. Payment

The balance is due at drop-off or pickup, before your vehicle is released. We accept card payments through Square and Interac e-Transfer.

5. Your vehicle

  • We inspect your vehicle at drop-off and note any existing damage, such as chips, scratches, dents or failing paint and trim. We are not responsible for pre-existing damage, or for damage caused by defects in the vehicle, such as aftermarket or repainted paint lifting when tint or film is removed.
  • Please remove personal belongings and valuables. We are not responsible for items left in the vehicle.
  • You confirm that you own the vehicle or that its owner has authorized the work.

6. Window tint and BC law

  • BC law does not allow tint film on the front side windows or the windshield, except in limited cases. If you ask us to install film on these windows, including lighter films such as 70% or 50%, we install it at your request and at your own responsibility. We do not guarantee that any film will pass a police or vehicle inspection, and we are not responsible for tickets, fines or failed inspections.
  • New tint needs 3 to 5 days to cure. Do not roll the windows down during this time. Haziness or small water pockets are normal while the film cures.

7. Warranties

  • Window film comes with the manufacturer’s warranty (XPEL Prime: lifetime), subject to the manufacturer’s terms. Other films, coatings and paint protection film come with their manufacturer’s warranty where one applies.
  • If you notice a problem with our installation, contact us. We will inspect it and let you know how we can make it right.
  • Warranties do not cover damage from accidents, vandalism, improper cleaning or aftercare, normal wear, or damage caused by work done by others.

8. Aftercare

Follow the aftercare instructions we give you for your service, such as curing times, washing guidelines and products to avoid. If you don’t, results may suffer and your warranty coverage may be affected.

9. Messages and our AI assistant

  • Our phone line, website chat and social media messages may be answered by an automated AI assistant. It can answer common questions, estimate prices and book appointments. Its answers are general information only. Our team confirms the final price and scope when we inspect your vehicle.
  • By giving us your mobile number, you agree to receive texts about your inquiry and appointments. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy for details.

10. Photos

We may photograph your vehicle before and after service for our quality records, website and social media. Tell us if you would rather your vehicle not be shown publicly.

11. Limitation of liability

To the extent the law allows, our liability for any claim about our services is limited to the amount you paid for that service. We are not liable for indirect losses, such as loss of use of your vehicle, rental costs or lost income.

12. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

13. Changes

We may update these terms from time to time. Your booking is covered by the version on our website at the time you booked.

14. Contact us

SolidNova Automotive
5482 Rhodes St, Vancouver, BC
Email: info@solidnovaauto.com
Phone: +1 672 558 0191